How to get started?
Kick start your TORQ session in 5 easy steps:
- Sign Up to create an account and you can purchase our SPECIAL TRIAL FOR NEW CUSTOMERS – $280 for 2 classes – Buy 1 get 1 FREE!
- Buy Classesby choosing from a range of packages to fit your needs.
- Check out our fantastic instructors. We only work with the best of the best in HK!
- Reserve a class time that works for you. You can even RESERVE THE BIKE that you want to ride on or YOUR WORKOUT SPACE!
- Go to class and HAVE FUN!
Please arrive 15 minutes early for your first class so our staff can show you the ropes and get you started. Speak to our team at TORQ if you have questions or contact us at firstname.lastname@example.org. We are here to help! NO MEMBERSHIP FEE OR YEARLY LOCKED PACKAGES! Make payments and book your classes on www.torqcycle.com
How do packages work?
Our class series are valid for 1 day or 3 months depending on the package. Class series are transferable once but non-refundable. Extensions are possible. Please see below.
How do I sign up for a session?
You can sign up via our website www.torqcycle.com or in person at the studio. Once the booking is confirmed, you will receive a confirmation email from us.
How early do I need to arrive before class?
For new customers, please arrive 15 minutes before class and at least 5 minutes for regular customer. This ensures that you have a proper set up on the bike and enough time for a warm up for your own safety. Late arrivals will not be permitted into the class as this disrupts other customers who arrive on time. Please be considerate of your follow customers.
How do I know if I have successfully reserved a session?
You will be notified via email once your class has been reserved with the specific bike or spot you have booked. Waitlisted customers will be allocated on a first come, first served basis and you will be notified via email.
When is the earliest I can sign up for a session?
Customers can start booking their classes and bikes every Sunday at 2:00pm for the coming 10 days.
What is the TORQBoard?
Performance metrics are displayed on the TORQBoard at the front of the class in the Cycling Room. It inspires and guides each rider towards achieving their individual training targets.
Our instructors will suggest resistance levels and RPM’s to strive for in each session but you decide exactly what’s right for you and your body. You set the positions that fit your body and adjust the resistance, speed, RPM and power to your comfort levels. You can also choose to be displayed on the board or to be hidden on the board. If hidden, you will still get your performance data emailed to you after class and it will be recorded on your online personal profile.
Can I extend my package?
Of course! If you purchase a package larger than 1 class, we will extend the expired classes to the end of the new package. Unlimited class packages are non-extendable. Free extensions will be provided if the customer has a legitimate excused e.g. injury with a doctor’s note. Please notify us at email@example.com .
What if I can’t make it to my class? Will I still be charged?
Please cancel your class 6 hours before the scheduled class time to avoid a penalty. If you cancel a class less than 6 hours in advance or if you fail to show up for a class you’ve signed up for, you will forfeit one class from the series. If you hold a monthly unlimited package, the expiry date for your class package will be shortened by 3 days per no show or late cancellation. Cancellations must be made through your online account at www.torqcycle.com or by calling the studio. Late cancellations will be waivered if there is a legitimate excuse e.g. sick note from the doctor.
Late Arrivals Policy
- Kfit & GuavaPass Customers: You are not permitted into the class once the class has started. No refunds will be permitted.
- TORQ Regular Customers: You are permitted to enter into the class 5 minutes after the class has started (or before the warm up), after which entry will be permitted if there is space in the back of the class. If you can’t join the class as you are more than 5 minutes late, we will refund your class credit.
What should I do if I am sick and cannot ride a booked class?
Please call front desk or send an e-mail to firstname.lastname@example.org to let us know if you will not be joining the class.
I’m pregnant / injured, is TORQ suitable for me?
Please consult your physician beforehand. If you are given the green light, please notify our instructors of your pregnancy / injuries before the class begins so that they can take care of you during the class.
Please read our Terms & Conditions and Waiver forms for specific details regarding limitations on liability.
How many classes can I take per week?
As many as you like! But most importantly, listen to your body.
Should I participate in a class if I am currently not in great shape?
Most definitely! If you’re new to fitness or have any physical limitations, just let the instructors know before the class starts.
Train with us and we will help you see results! We would also recommend that you consult your physicians for guidance on an exercise program that is safe for you.
Do I need to bring water?
Water is available for purchase and you also you can bring your own bottle.
What is the minimum age to ride in TORQ classes?
The minimum age to ride in our cycling class is 12 years old with the parent’s permission. Anyone who is 152cm (5 feet) or below will not meet our bike requirements.
What should I wear to a TORQ class?
Please wear comfortable workout attire. Avoid loose long pants as they may get caught in the pedals in the cycling class. For shoes, please wear SPD cycling shoes or regular workout shoes. You can always check out the selection of TORQ-appropriate workout apparel that’s available in our studio. We also have SPD cleats available for purchase at the studio for $250.
Do you have shower facilities?
Yes, we provide towels, shampoo, conditioner, shower gel and body lotion.
Do you have private classes/events?
Private classes can be arranged by contacting our Business Development Manager at email@example.com .
Are you open on public holidays?
Yes – at a reduced schedule. Please check online before coming to the studio for the updated schedule.
Can I buy a gift certificate for a friend?
Of course! TORQ gift boxes and gift certificates make excellent gifts. Come by our studio or buy them online on our website.
High School Programs
We offer special school programs to promote and educate teenagers on a healthy lifestyles. We have worked with many schools in Hong Kong, such as HKIS, KGV, French School, German Swiss etc. School Programs can be arranged by contacting our Business Development Manager at firstname.lastname@example.org .